Case Studies
Since 2012, Grid Synergy has partnered with governments, universities and enterprises to design AI-powered learning, engagement and knowledge platforms.
2024 - On Going
Transforming Military Training with Bite-Sized Learning
CLIENT
Singapore Ministry of Defence (MINDEF)
CHALLENGE
Comprehensive, technically detailed training material that made it hard for personnel to quickly revise critical procedures.
SOLUTION
Through the Next Generation Learning System (NGLS), Grid Synergy transformed 40-minute lessons into bite-sized SCORM modules, videos, infographics and digital playbooks using instructional design and the HCTA framework.
IMPACT
Hundreds of bite-sized learning assets across vehicle, equipment, weapons, communication and safety topics — faster revision, more consistent delivery and improved operational readiness.
2025
AI-Powered Tamil Learning with INBBA
CLIENT
Ministry of Education (MOE)
CHALLENGE
Primary 3 students had few opportunities to practise natural Tamil conversation outside the classroom.
SOLUTION
INBAA — an AI-powered Tamil Learning Companion combining Generative AI, speech recognition and curriculum-aligned storytelling, riddles and guided conversation.
IMPACT
92% of students conversed with the companion; 90% enjoyed it and felt motivated; 5,100+ AI conversations across 217 sessions.
2020
Award-Winning Digital OnBoarding for Brother International
CLIENT
Brother International
CHALLENGE
Inconsistent onboarding across teams and locations, making it hard to communicate culture, products and values.
SOLUTION
An immersive, SCORM-compliant digital onboarding programme combining interactive learning, storytelling, gamification and multimedia.
IMPACT
Gold Award — Best Advance in Onboarding Technology, Brandon Hall Group Excellence in Technology Awards (2020).
2024 - 2025
AI-Powered Knowledge Assistant with SafeGen
CLIENT
Ministry of Defence (MINDEF)
CHALLENGE
Personnel needed faster, more intuitive access to safety information and operational guidance.
SOLUTION
SafeGen — MINDEF's deployment of GenAI Synergy Bot™ — combining Generative AI, RAG and conversational AI with analytics dashboards, available 24/7.
IMPACT
Faster information retrieval, reduced search time and better operational decision-making through trusted, contextual responses.
2025 - 2026
AI-Powered Health Guidance with GWen™
CLIENT
Health Promotion Board (HPB)
CHALLENGE
Parents needed trusted, personalised health guidance available anytime, under the Grow Well SG initiative.
SOLUTION
GWen™ — a production-scale WhatsApp AI assistant combining Generative AI, RAG and conversational memory with guardrails, moderation and privacy safeguards.
IMPACT
Designed to support up to 15,000 active users, scaling trusted citizen health services through natural conversation.
2025
AI-Powered Wellness Coaching with Brody
CLIENT
Health Promotion Board (HPB)
CHALLENGE
Supporting overweight and severely overweight youths in building healthier habits.
SOLUTION
Brody — an AI wellness companion combining Generative AI, behavioural science and gamification for personalised coaching and nudges.
IMPACT
Personalised wellness coaching at scale, helping young people stay engaged and sustain positive behavioural change.
Launching Sep 2026
Singapore's First AI-Powered Careers & Skills Experience Centre
CLIENT
Lifelong Learning Singapore
CHALLENGE
Transforming complex labour-market intelligence and skills frameworks into personalised guidance for every citizen.
SOLUTION
Grid Synergy is the concept, experience and technology architect for LLSG's new Careers & Skills Experience Centre, combining Generative AI, skills intelligence and human advisory into one visitor journey.
IMPACT
A scalable model for future workforce engagement — trusted, human-centred citizen services at national scale.